Delivery & Returns
Orders under £40 will now cost a standard rate of £4.95. Customers will receive free UK delivery on all orders over £40 up to 30kg.
We are unable to deliver outside of the UK. For Scottish Highlands, Channel Islands and Northern Ireland, please call us for delivery costs.
If you purchase something by mistake or no longer require your order you may return it within 14 days of delivery and a refund (minus any delivery charges) will be made onto the card you paid with. Initial contact should be made by phone on 01254 54545 or by email to firstname.lastname@example.org.
Items must be in the original condition and packaging - opened or damaged items will not be accepted and will be liable for the full charge of the item.
Contents must be repackaged securely and sent to the below address.
Include the reason for return, the invoice number and your name, email address or daytime telephone number. Tell us if you would like a refund or replacement.
If we don't receive the item, we cannot refund or replace it so we recommend you use an insured mail service. Customers are responsible for any postage costs incurred when returning items.
During sale periods and promotions, delivery may take longer than usual.
For refunds to be accepted they must be sent to:
Online Returns, Webbox, Brentwood House, Lower Philips Road, Whitebirk Industrial Estate, Blackburn, BB1 5UD.
Returning an incorrect or damaged item
If when you receive your order the items are incorrect or in a damaged condition, contact with Pets Choice must be made within 3 working days either by phone on 01254 54545 or by email to email@example.com.